Shipping & Claims

Domestic shipping (United States)

Orders to US addresses are typically processed within 1 to 2 business days and shipped exclusively via FedEx. We do not ship by any other carrier, and we cannot honor requests for alternate carriers, freight forwarders, third-party billing accounts or customer-supplied labels. Standard shipping typically takes 3 to 5 business days after processing.

A flat-rate shipping fee of $12.00 applies to US orders under $200. Orders of $200 or more ship free within the contiguous United States.

Puerto Rico ships at our standard domestic rates — the same $12.00 flat fee, and the same free shipping on orders of $200 or more.

The remaining US territories (Guam, US Virgin Islands, American Samoa, Northern Mariana Islands) are supported at a flat shipping rate of $30.00. Free shipping does not apply to those orders.

International shipping

We do not offer international shipping. All orders must ship to a US address.

Address accuracy is the customer's responsibility

The customer is solely and exclusively responsible for the accuracy and completeness of the shipping address, recipient name, suite or unit number, postal code, contact phone and email submitted at checkout.

Valkyrie Research LLC ships to the address exactly as submitted. Packages that are misdelivered, delayed, returned or lost because of an incorrect, incomplete or undeliverable address are the customer's sole responsibility, and no refund, credit or replacement will be issued. Address changes, intercepts, reroutes and reship costs are billed to the customer in full.

Order tracking

Once your order ships, you will receive an email with FedEx tracking information. You can also view your order status at any time by logging into your account.

Shipping delays, title and risk of loss

Valkyrie Research LLC is not responsible for delays caused by shipping carriers, weather or other circumstances beyond our control. Risk of loss and title for items purchased pass to you upon delivery of the package to FedEx.

A FedEx delivery scan, signature or photo confirmation is conclusive evidence of delivery. Valkyrie Research LLC is not responsible for packages that are stolen, lost, tampered with, refused or left unattended after a delivery scan is recorded.

All sales final

Due to the nature of our products, all sales are final. We do not accept returns under any circumstances.

Damaged or incorrect orders — 48-hour claim window

If your order arrives damaged or you receive the wrong items, contact us in writing within FORTY-EIGHT (48) HOURS of the delivery time recorded by FedEx, with your order number, a description of the issue and photographs of the outer packaging, all shipping labels, the packing slip and every affected item. Retain all packaging until the claim is closed.

Valkyrie Research LLC investigates and resolves shipping problems reported within that 48-hour window, either through a replacement shipment or a refund. Claims made after 48 hours from the recorded delivery time are waived and barred, and will not be investigated, credited, replaced or refunded. This limitation is a material term of sale and is strictly enforced; time is of the essence.

Non-delivery must be reported within seven (7) calendar days of the last FedEx tracking activity; after that period the shipment is deemed delivered and accepted.

Refund processing

Refunds are processed to the original payment method within 5 to 10 business days. Shipping costs are non-refundable unless the issue is due to our error. Refunds and order cancellations may be subject to a processing fee of up to 10%.

Order cancellations

Orders may be cancelled before they ship. Once an order has shipped, it cannot be cancelled. If you need to cancel an order, contact us as soon as possible at edcolborn@valkresearch.com. Refunds and order cancellations may be subject to a processing fee of up to 10%.

Contact

For shipping questions or to report a damaged or incorrect order, email edcolborn@valkresearch.com with your order number and photographs of the issue.

Compliance, and customer responsibility

The customer is solely responsible for determining and satisfying every law, rule, license, permit and institutional requirement applicable to ordering, receiving, storing, handling, transporting and disposing of the materials at the delivery destination.

By ordering, the customer certifies they are 21 or older, that all materials are for laboratory research use only, and that they will not be used in or on humans or animals. The customer assumes all risk and responsibility arising from possession, handling, use, storage, transfer and disposal of the materials, and agrees to indemnify and hold harmless Valkyrie Research LLC from any claim arising from their order or use of the materials.